Digital
Total Calls / Minutes
| 2024 | Calls Answered | Minutes |
| January |
471 |
2,787 |
| February | 363 | 2,632 |
| March | 367 | 2,661 |
| April | 472 | 2,547 |
| May | 712 | 5,220 |
| June | 479 | 3,030 |
| 2024 | Calls Answered | Minutes |
| July |
531 |
3,043 |
| August | 480 | 2,684 |
| September | 369 | 2,730 |
| October | 451 | 2,547 |
| November* | 1,601 | 6,108 |
*The sudden spike in numbers was due to the Shell transition and POS redemption issues. Callers were selecting any option to speak with a live representative and calls were being answered by Digital Support.
Total Calls / Minutes
| 2024 | JAN | FEB | MAR | APR | MAY | JUN |
| How To Use |
25% |
21% | 20% | 18% | 16% | 23% |
| Help Placing Order | 25% | 29% | 31% | 26% | 25% | 27% |
| Mobile App Support | 25% | 23% | 12% | 13% | 12% | 18% |
| Order Status | 16% | 13% | 21% | 24% | 16% | 13% |
| Resend eGift Card | 7% | 9% | 11% | 13% | 27% | 14% |
| Cancel Order | 2% | 4% | 6% | 6% | 4% | 4% |
| 2024 | JUL | AUG | SEP | OCT | NOV | DEC |
| How To Use |
26% |
24% | 25% | 21% | 13% | |
| Help Placing Order | 30% |
31% | 33% | 25% | 10% | |
| Mobile App Support | 19% | 23% | 19% | 18% | 8% |
|
| Order Status | 9% | 13% | 14% | 17% | 3% | |
| Resend eGift Card | 10% | 6% | 4% | 14% | 3% | |
| Cancel Order | 6% | 3% | 5% | 5% | 2% | |
| Physical Card | 61% |
Physical
Top Call Reasons
